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007			vz|czazum
008			100412s2009 enk|||||||||||s|||v|eng d
028	5	0	_a2399 _bHenry Stewart Talks
035			_a(HSTalks)HST2399_1_3
100	1		_aCodrington, Graeme, _u(Co-founder, TomorrowToday, UK.) _4spk
245	1	0	_aUnderstanding the generation gap _h[electronic resource] / _cGraeme Codrington.
260			_aLondon : _bHenry Stewart Talks, _c2009.
300			_a1 online resource (1 streaming video file (58 min.) : _bcolor, sound).
490	1		_aContact center management : how to succeed in today's dynamic environment
500			_aAnimated audio-visual presentation with synchronized narration.
500			_aTitle from title frames.
505	0		_aContents: Why younger and older people see the world so differently -- How the era in which we are born shapes our worldview and expectations of the workplace -- How to sell more effectively to people from different generations -- How to manage and lead older and younger people -- Improving productivity of multigenerational teams.
506			_aAccess restricted to subscribers.
538			_aMode of access: World Wide Web.
538			_aSystem requirements: Browser compatibility: updated Mozilla Firefox, Google Chrome, Safari or Internet Explorer 8+. Browser settings: enable JavaScript, enable cookies from the Henry Stewart Talks site. Required Desktop Browser plugins & viewers: Updated Adobe Flash Player & Adobe Acrobat Reader. Mobile device & operating system versions: Android v2.1+, iPhone 4+ (iOS v5.x+), iPad 2+ (iOS v5.x+), BlackBerry OS v7.0+, Windows Phone v6.5.1+.
650	0	0	_aCall center agents.
650	0	0	_aCall centers _xManagement.
650	0	0	_aConflict of generations.
830		0	_aHenry Stewart talks. _pMarketing & management collection. _pContact center management
856	4	0	_uhttp://hstalks.com/lib.php?t=HST68.2399&c=250
856	4	2	_uhttp://hstalks.com/lib.php?t=HST68&c=250 _3Series
908			_a141013
989			_a20230822095114.0
999			_c6420 _d6420