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| 005 | 20230921135214.0 | ||
| 008 | 160201s xx 000 0 eng d | ||
| 020 | _c$ | ||
| 040 |
_aYour Holding Symbol _cYour Holding Symbol |
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| 100 | 1 | _aKawadza, Clemence. | |
| 245 | 1 | 0 |
_aCustomer relationship management (CRM) customer experience management (CEM) and loyalty : _bthe case of mobile telecommunications in Zimbabwe / _cby Clemence Kawadza. |
| 250 | _a ed. | ||
| 260 | _c2014. | ||
| 300 |
_a116 p. : _bill. ; _c cm. |
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| 502 | _aDissertation (Msc.)--Chinhoyi University of Technology, 2014. | ||
| 504 | _aIncludes bibliographical references (p.100-107) and abstract. | ||
| 650 | 0 | _aCustomer relations. | |
| 650 | 0 | _aTelecommunications. | |
| 710 | 2 | _aChinhoyi University of Technology. | |
| 908 | _a160201 | ||
| 989 | _a20230822095114.0 | ||
| 999 |
_c6857 _d6857 |
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