000			01841cam a22004094a 4500
001			0000029280
005			20230921135223.0
008			160627s2005 enkm bf a001 0 eng
010			_a2005001556
015			_aGBA503027 _2bnb
020			_a9788175544031
035			_a(OCoLC)57429821
035			_a.b59556754
040			_aDLC _cDLC _dUKM _dBWKUK _dOCL
042			_ac=Program for Cooperative Cataloging
049			_aOSUU
050	0	0	_aHD38.15 _b.A76 2005
100	1		_aArmstrong, Michael, _d1928-.
245	1	2	_aA handbook of management and leadership : _ba guide to managing for results / _cMichael Armstrong, Tina Stephens.
246	3		_aManagement and leadership
260			_aNew Dehli : _bVinod Vasishtha, _c2008.
300			_ax, 242 p. ; _c25 cm.
504			_aIncludes bibliographical references and index.
505	0		_aThe nature of management -- Leadership -- The role of the manager -- Managerial activities -- Approaches to management -- Making things happen -- Strategic management -- Systems and process management -- Self-development -- The process of change -- The context of change -- Change management -- Basis of customer service -- Approaches to customer service -- Achieving high levels of customer service -- Continuous improvement -- Quality management.
650		0	_aManagement _vHandbooks, manuals, etc.
650		0	_aLeadership _vHandbooks, manuals, etc.
650		7	_aManagement _vHandbooks, manuals, etc. _2sears.
650		7	_aLeadership _vHandbooks, manuals, etc. _2sears.
700	1		_aStephens, Tina.
908			_a160627
910			_a&iq050830
910			_aMARS
913			_aN
989			_a20230822095114.0
999			_c7019 _d7019