| 000 | 01171cam a22003258a 4500 | ||
|---|---|---|---|
| 001 | 0000017843 | ||
| 005 | 20230921135421.0 | ||
| 008 | 040802s2005 njum b a001 0 eng | ||
| 010 | _a2004056329 | ||
| 020 |
_a0273685627 : _c(alk. paper) |
||
| 035 | _a(OCoLC)56192140 | ||
| 040 |
_aDLC _cDLC _dOUN |
||
| 050 | 0 | 0 |
_aHF5415.5 _b.U46 2005 |
| 245 | 0 | 0 |
_aUnderstanding and managing customers / _cedited by Isobel Doole, Peter Lancaster, Robin Lowe. |
| 260 |
_aUpper Saddle River, NJ : _bFinancial Times Prentice Hall, _c2005. |
||
| 264 |
_aUpper Saddle River, NJ : _bFinancial Times Prentice Hall, _c2005. |
||
| 300 |
_axxi, 340 pages : _billustrations ; _c25 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 | _aCustomer services. | |
| 650 | 7 |
_aCustomer services. _2sears. |
|
| 700 | 1 | _aDoole, Isobel. | |
| 700 | 1 |
_aLancaster, Peter, _d1952-. |
|
| 700 | 1 |
_aLowe, Robin, _d1945-. |
|
| 908 | _a090708 | ||
| 913 | _aN | ||
| 989 | _a20230822095114.0 | ||
| 999 |
_c8846 _d8846 |
||