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Personalising library services in higher education : the boutique approach /

Personalising library services in higher education : the boutique approach / edited by Andy Priestner and Elizabeth Tilley, University of Cambridge. - Margraf : Margraf, 2012. - xiv, 229 pages : illustrations ; 25 cm.

Includes bibliographical references and index.

Introducing the boutique approach / Andy Priestner and Elizabeth Tilley -- Face-to-face value : personalised communication strategies / Andy Priestner -- Library space and designing for a boutique library service in the USA / Beatrice Pulliam -- Case studies : Section 1. Students as consultants : SKOLKOVO Moscow School of Management / Helen Edwards -- Research postcards at London School of Economics / Michelle Blake and Nicola Wright -- Boutique at the Faculty of Education / Angela Cutts -- Personal space for study : meeting real needs / Elizabeth Tilley -- Library technologies for boutique services / Tim Wales -- Maximising value, enhancing learning : boutique teaching and training / Chris Powis -- Digital literacy support for researchers : the personalised approach / Jane Secker -- Case studies : Section 2. A voice in the wilderness : personalised library services in a virtual environment / Margaret Westbury -- Integrating information skills into the curriculum : the next step / Veronica Lawrence -- Online outreach and tailored training : the English Faculty Library at Oxford University / Kerry Webb -- Boutique influences on structures and lifelong learning at Australian Catholic University / Tatum McPherson-Crowie -- Marketing personalised services / Emma Thompson -- The cost-effective service : is personalised possible? / Elizabeth Tilley -- Evaluating the impact of the boutique library / David Streatfield -- Implementing and managing boutique / Andy Priestner and Elizabeth Tilley.

In an economic climate where cuts are becoming the norm, a 'boutique' library service may seem a contradiction. This book unpacks the boutique model and is supported by a variety of case studies reflecting international practice.

9781409431800 (hbk) 1409431800 (hbk)

40021424595

2012007269


Academic libraries.
Libraries and colleges.
Public services (Libraries)
Academic libraries--Case studies.
Academic libraries--Case studies.

Z675.U5 / P473 2012 Z675.U5 / P473 2012

027.7
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