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Service management : operations, strategy, information technology /

Fitzsimmons, James A.

Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons and Sanjeev K. Bordoloi. - 8th ed. - Boston : McGraw-Hill/Irwin, 2014. - xviii, 524 p. : ill. ; 29 cm.

Includes bibliographical references and indexes.

ISBN: 9781259010651 : US$52-17

LCCN: 2007032467

Subjects--Topical Terms:
Service industries--Management.

LC Class. No.: HD9980.5 / .F549 2008

Dewey Class. No.: 658

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