Handbook for measuring customer satisfaction and loyalty.
Hill, Nigel.
Handbook for measuring customer satisfaction and loyalty. - New Delhi : Infinite, 2003. - xiv, 289p. : ill.
Includes bibliographical references and index.
8179290514
Evaluation--Handbooks, manuals, etc.
Consumer satisfaction.
Tax assessment--Handbooks, manuals, etc.
Handbook for measuring customer satisfaction and loyalty. - New Delhi : Infinite, 2003. - xiv, 289p. : ill.
Includes bibliographical references and index.
8179290514
Evaluation--Handbooks, manuals, etc.
Consumer satisfaction.
Tax assessment--Handbooks, manuals, etc.