Total quality management /
Total quality management /
by Dale H. Besterfield, [..et. al.].
- 3rd.
- Dehli : Pearson Education, 2003.
- xi, 635p : ill.
Bibliographical references and index.
8129702606
Total quality management.
Consumer satisfaction.
Bibliographical references and index.
8129702606
Total quality management.
Consumer satisfaction.