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Foster, S. Thomas.

Managing quality : integrating the supply chain / S. Thomas Foster. - 3rd ed. - Upper Saddle River, N.J. : Pearson Prentice Hall, c2007. - xxiii, 568 p. : ill. ; 27 cm. + 1 CD-Rom (4 3/4 in.)

Includes bibliographical references and index.

Understanding quality concepts 1 -- Differing perspectives on quality 3 -- Quality theory 33 -- Global supply chain quality and international quality standards 64 -- Designing and assuring quality 105 -- Strategic quality planning 107 -- The voice of the customer 137 -- The voice of the market 171 -- Quality and innovation in product and process design 199 -- Designing quality services 231 -- Managing supplier quality in the supply chain 263 -- Implementing quality 293 -- The tools of quality 295 -- Managing quality improvement teams and projects 338 -- Statistically based quality improvement for variables 373 -- Statistically based quality improvement for attributes 413 -- Six-sigma management and tools 437.

ISBN: 0132206447 9780132206440

LCCN: 2006009189

Subjects--Topical Terms:
Quality of products.
Quality control.
Quality control.

LC Class. No.: HF5415.157 / .F67 2007

Dewey Class. No.: 658.4/013