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Application of SERVQUAL as a strategic quality management tool in the Zimbabwean Hospitality Industry : a case of Holiday Inn Harare /

Munatsi, Blessing.

Application of SERVQUAL as a strategic quality management tool in the Zimbabwean Hospitality Industry : a case of Holiday Inn Harare / Blessing Munatsi. - ed. - 2010. - x, 81 p. : ill. ; cm.

Dissertation (Msc)--Chinhoyi University of Technology, 2010.

Includes bibliographical references (p.72-76) and abstract.

ISBN: $

Subjects--Topical Terms:
Servqual.
Strategic planning.
Strategic planning.

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