Customer value discovery [electronic resource] /
McKnight, Sue.
Customer value discovery [electronic resource] / Sue McKnight. - London : Henry Stewart Talks, 2012. - 1 online resource (1 streaming video file (38 min.) : color, sound). - Libraries in a digital age : fundamentals and latest thinking . - Henry Stewart talks. Marketing & management collection. Libraries in a digital age .
Animated audio-visual presentation with synchronized narration. Title from title frames.
Contents: Customer value discovery -- Enzyme International -- Library services -- Customer satisfaction -- Library performance measurement -- Evidence based library & information practice -- University library services -- Academic library services -- Perceptions of library performance -- Interactive value modeling -- Customer service excellence.
Access restricted to subscribers.
Mode of access: World Wide Web.
System requirements: Browser compatibility: updated Mozilla Firefox, Google Chrome, Safari or Internet Explorer 8+. Browser settings: enable JavaScript, enable cookies from the Henry Stewart Talks site. Required Desktop Browser plugins & viewers: Updated Adobe Flash Player & Adobe Acrobat Reader. Mobile device & operating system versions: Android v2.1+, iPhone 4+ (iOS v5.x+), iPad 2+ (iOS v5.x+), BlackBerry OS v7.0+, Windows Phone v6.5.1+.
3109 Henry Stewart Talks
Customer relations--Management.
Evidence-based library science.
Libraries--Evaluation.
Library users.
Customer value discovery [electronic resource] / Sue McKnight. - London : Henry Stewart Talks, 2012. - 1 online resource (1 streaming video file (38 min.) : color, sound). - Libraries in a digital age : fundamentals and latest thinking . - Henry Stewart talks. Marketing & management collection. Libraries in a digital age .
Animated audio-visual presentation with synchronized narration. Title from title frames.
Contents: Customer value discovery -- Enzyme International -- Library services -- Customer satisfaction -- Library performance measurement -- Evidence based library & information practice -- University library services -- Academic library services -- Perceptions of library performance -- Interactive value modeling -- Customer service excellence.
Access restricted to subscribers.
Mode of access: World Wide Web.
System requirements: Browser compatibility: updated Mozilla Firefox, Google Chrome, Safari or Internet Explorer 8+. Browser settings: enable JavaScript, enable cookies from the Henry Stewart Talks site. Required Desktop Browser plugins & viewers: Updated Adobe Flash Player & Adobe Acrobat Reader. Mobile device & operating system versions: Android v2.1+, iPhone 4+ (iOS v5.x+), iPad 2+ (iOS v5.x+), BlackBerry OS v7.0+, Windows Phone v6.5.1+.
3109 Henry Stewart Talks
Customer relations--Management.
Evidence-based library science.
Libraries--Evaluation.
Library users.