Growing great contact center communicators
Drake-Knight, Nick.
Growing great contact center communicators [electronic resource] / Nick Drake-Knight. - London : Henry Stewart Talks, 2009. - 1 online resource (1 streaming video file (47 min.) : color, sound). - Contact center management : how to succeed in today's dynamic environment . - Henry Stewart talks. Marketing & management collection. Contact center management .
Animated audio-visual presentation with synchronized narration. Title from title frames.
Contents: The model of excellence -- Explicit standards -- Contact center coaching -- Personal drivers -- Continue and begin -- Observation or judgment? -- Structure of well-done-ness -- Language that hinders -- Language that helps -- Can ́ t to can.
Access restricted to subscribers.
Mode of access: World Wide Web.
System requirements: Browser compatibility: updated Mozilla Firefox, Google Chrome, Safari or Internet Explorer 8+. Browser settings: enable JavaScript, enable cookies from the Henry Stewart Talks site. Required Desktop Browser plugins & viewers: Updated Adobe Flash Player & Adobe Acrobat Reader. Mobile device & operating system versions: Android v2.1+, iPhone 4+ (iOS v5.x+), iPad 2+ (iOS v5.x+), BlackBerry OS v7.0+, Windows Phone v6.5.1+.
2089 Henry Stewart Talks
Call center agents.
Call centers--Management.
Customer services--Management.
Growing great contact center communicators [electronic resource] / Nick Drake-Knight. - London : Henry Stewart Talks, 2009. - 1 online resource (1 streaming video file (47 min.) : color, sound). - Contact center management : how to succeed in today's dynamic environment . - Henry Stewart talks. Marketing & management collection. Contact center management .
Animated audio-visual presentation with synchronized narration. Title from title frames.
Contents: The model of excellence -- Explicit standards -- Contact center coaching -- Personal drivers -- Continue and begin -- Observation or judgment? -- Structure of well-done-ness -- Language that hinders -- Language that helps -- Can ́ t to can.
Access restricted to subscribers.
Mode of access: World Wide Web.
System requirements: Browser compatibility: updated Mozilla Firefox, Google Chrome, Safari or Internet Explorer 8+. Browser settings: enable JavaScript, enable cookies from the Henry Stewart Talks site. Required Desktop Browser plugins & viewers: Updated Adobe Flash Player & Adobe Acrobat Reader. Mobile device & operating system versions: Android v2.1+, iPhone 4+ (iOS v5.x+), iPad 2+ (iOS v5.x+), BlackBerry OS v7.0+, Windows Phone v6.5.1+.
2089 Henry Stewart Talks
Call center agents.
Call centers--Management.
Customer services--Management.