SMS: customer leading or customer led?
Crank, Amanda,
SMS: customer leading or customer led? [electronic resource] / Amanda Crank. - London : Henry Stewart Talks, 2009. - 1 online resource (1 streaming video file (31 min.) : color, sound). - Contact center management : how to succeed in today's dynamic environment . - Henry Stewart talks. Marketing & management collection. Contact center management .
Animated audio-visual presentation with synchronized narration. Title from title frames.
Contents: Customer service -- Customer communications increasing with mobility -- What is SMS and what is it capable of? -- SMS and its role in the customer contact strategy -- SMS integration -- Cost -- Where it fits -- Benefits -- Considerations -- In context.
Access restricted to subscribers.
Mode of access: World Wide Web.
System requirements: Browser compatibility: updated Mozilla Firefox, Google Chrome, Safari or Internet Explorer 8+. Browser settings: enable JavaScript, enable cookies from the Henry Stewart Talks site. Required Desktop Browser plugins & viewers: Updated Adobe Flash Player & Adobe Acrobat Reader. Mobile device & operating system versions: Android v2.1+, iPhone 4+ (iOS v5.x+), iPad 2+ (iOS v5.x+), BlackBerry OS v7.0+, Windows Phone v6.5.1+.
2511 Henry Stewart Talks
Call center agents.
Call centers--Management.
SMS: customer leading or customer led? [electronic resource] / Amanda Crank. - London : Henry Stewart Talks, 2009. - 1 online resource (1 streaming video file (31 min.) : color, sound). - Contact center management : how to succeed in today's dynamic environment . - Henry Stewart talks. Marketing & management collection. Contact center management .
Animated audio-visual presentation with synchronized narration. Title from title frames.
Contents: Customer service -- Customer communications increasing with mobility -- What is SMS and what is it capable of? -- SMS and its role in the customer contact strategy -- SMS integration -- Cost -- Where it fits -- Benefits -- Considerations -- In context.
Access restricted to subscribers.
Mode of access: World Wide Web.
System requirements: Browser compatibility: updated Mozilla Firefox, Google Chrome, Safari or Internet Explorer 8+. Browser settings: enable JavaScript, enable cookies from the Henry Stewart Talks site. Required Desktop Browser plugins & viewers: Updated Adobe Flash Player & Adobe Acrobat Reader. Mobile device & operating system versions: Android v2.1+, iPhone 4+ (iOS v5.x+), iPad 2+ (iOS v5.x+), BlackBerry OS v7.0+, Windows Phone v6.5.1+.
2511 Henry Stewart Talks
Call center agents.
Call centers--Management.