Normal view MARC view ISBD view

Customer care excellence : (Record no. 5437)

MARC details
000 -LEADER
fixed length control field	01357cam a2200313 a 4500
001 - CONTROL NUMBER
control field	0000023782
005 - DATE AND TIME OF LATEST TRANSACTION
control field	20230921135054.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field	100614s2011 paum b a001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number	2010023892
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	9780749457051
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number	HF5415.5
Item number	.C6635 2011
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number	658.8/12
Edition number	22
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name	Cook, Sarah,
Dates associated with a name	1955-.
245 10 - TITLE STATEMENT
Title	Customer care excellence :
Remainder of title	how to create an effective customer focus /
Statement of responsibility, etc.	Sarah Cook.
250 ## - EDITION STATEMENT
Edition statement	6th ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc.	London :
Name of publisher, distributor, etc.	Kogan Page,
Date of publication, distribution, etc.	2011.
300 ## - PHYSICAL DESCRIPTION
Extent	viii, 278 p. :
Other physical details	ill. ;
Dimensions	24 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note	Includes bibliographical references and index.
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note	An introduction to customer care -- How managers need to drive and support a service strategy -- Listening to customers -- Implementing a service excellence strategy -- Empowerment and ownership -- The internal customer -- Training and development for customer service -- Communications -- Recognition and reward -- Sustaining a customer focus.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Customer relations.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Customer services.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Total quality management.
908 ## - PUT COMMAND PARAMETER (RLIN)
Put command parameter	131008
913 ## -
--	N
989 ## -
--	20230822095114.0
--	1430738153

Holdings
Home library	Current library	Date acquired	Full call number	Barcode	Date last seen	Copy number	Price effective from	Koha item type
Chinhoyi University of Technology Libraries	Chinhoyi University of Technology Libraries	09/21/2023	HF 5415.5 COO	BK00458490	09/21/2023	c.036489	09/21/2023	Books
Chinhoyi University of Technology Libraries	Chinhoyi University of Technology Libraries	09/21/2023	HF 5415.5 COO	BK00458492	09/21/2023	c.036488	09/21/2023	Books
Chinhoyi University of Technology Libraries	Chinhoyi University of Technology Libraries	09/21/2023	HF 5415.5 COO	BK00458467	09/21/2023	c.036484	09/21/2023	Books