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Reference and information services : an introduction / Richard E. Bopp and Linda C. Smith, editors.

Contributor(s): Material type: TextTextSeries: Library and information science text seriesSanta Barbara, Calif. : Libraries Unlimited, c2011Edition: 4th edDescription: xxiii, 743 pages : illustrations ; 26 cmISBN:
  • 9781591583653 (hardcover : acid-free paper)
  • 1591583659 (hardcover : acid-free paper)
  • 9781591583745 (pbk. : acid-free paper)
  • 1591583748 (pbk. : acid-free paper)
  • 9781598848175 (ebk.)
  • 1598848178 (ebk.)
Subject(s): LOC classification:
  • Z711 .R443 2011
Partial contents:
Pt. 1. Concepts and processes. History and functions of reference service / David A. Tyckoson -- Ethical aspects of reference service / Richard E. Rubin -- The reference interview / M. Kathleen Kern and Beth S. Woodard -- Organization of information and search strategies / Prudence W. Dalrymple and Linda C. Smith -- Electronic resources for reference / Kathleen M. Kluegel -- Understanding electronic information systems for reference / Kathleen M. Kluegel -- Access-related reference services / Lynn Wiley -- Instruction / Lisa Janicke Hinchliffe -- Training and continual learning for reference staff / Beth S. Woodard -- Evaluation of reference services / Jo Bell Whitlatch -- Organizing and delivering reference and information services / Jim Hahn and Josephine Z. Kibbee -- Reference services for specific populations / Frances Jacobson Harris.
Pt. 2. Information sources and their use. Selection and evaluation of reference sources / Linda C. Smith -- Directories / Joseph E. Straw -- Almanacs, yearbooks, and handbooks / Lori S. Mestre -- Biographical sources / Jeanne Holba Puacz -- Dictionaries / Stephanie R. Davis-Kahl -- Encyclopedias / Melissa A. Wong -- Geographical sources / David A. Cobb -- Bibliographic sources / Carol Bates Penka -- Indexes and abstracts / Linda C. Smith -- Government documents and statistics sources / Eric Forte and Mary Mallory.
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Includes bibliographical references and indexes.

Pt. 1. Concepts and processes. History and functions of reference service / David A. Tyckoson -- Ethical aspects of reference service / Richard E. Rubin -- The reference interview / M. Kathleen Kern and Beth S. Woodard -- Organization of information and search strategies / Prudence W. Dalrymple and Linda C. Smith -- Electronic resources for reference / Kathleen M. Kluegel -- Understanding electronic information systems for reference / Kathleen M. Kluegel -- Access-related reference services / Lynn Wiley -- Instruction / Lisa Janicke Hinchliffe -- Training and continual learning for reference staff / Beth S. Woodard -- Evaluation of reference services / Jo Bell Whitlatch -- Organizing and delivering reference and information services / Jim Hahn and Josephine Z. Kibbee -- Reference services for specific populations / Frances Jacobson Harris.

Pt. 2. Information sources and their use. Selection and evaluation of reference sources / Linda C. Smith -- Directories / Joseph E. Straw -- Almanacs, yearbooks, and handbooks / Lori S. Mestre -- Biographical sources / Jeanne Holba Puacz -- Dictionaries / Stephanie R. Davis-Kahl -- Encyclopedias / Melissa A. Wong -- Geographical sources / David A. Cobb -- Bibliographic sources / Carol Bates Penka -- Indexes and abstracts / Linda C. Smith -- Government documents and statistics sources / Eric Forte and Mary Mallory.

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