How to manage the IT helpdesk : a guide for user support and call centre managers / Noel Bruton.

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TextSeries: Computer Weekly professional seriesOxford : Butterworth-Heinemann, 2002Edition: 2nd edDescription: xxiv, 347 pages : illustrations ; 25 cmISBN:

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Item type	Current library	Home library	Call number	Copy number	Status	Date due	Barcode
Books	Chinhoyi University of Technology Libraries	Chinhoyi University of Technology Libraries	T 58.64 BRU (Browse shelf(Opens below))	c.025917	Available		BK0035051

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Previous ed. published as: Effective user support. London : McGraw-Hill, 1995. First published as "How to manage the IT helpdesk" in 1997.

Includes bibliographical references (p. 342-343) and index.

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