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A handbook of management and leadership : a guide to managing for results / Michael Armstrong, Tina Stephens.

By: Contributor(s): Material type: TextTextPublication details: London ; Sterling, VA : Kogan Page, 2005.Description: x, 242 p. ; 25 cmISBN:
  • 0749443448
Other title:
  • Management and leadership
Subject(s): LOC classification:
  • HD38.15 .A76 2005
Contents:
The nature of management -- Leadership -- The role of the manager -- Managerial activities -- Approaches to management -- Making things happen -- Strategic management -- Systems and process management -- Self-development -- The process of change -- The context of change -- Change management -- Basis of customer service -- Approaches to customer service -- Achieving high levels of customer service -- Continuous improvement -- Quality management.
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Includes bibliographical references and index.

The nature of management -- Leadership -- The role of the manager -- Managerial activities -- Approaches to management -- Making things happen -- Strategic management -- Systems and process management -- Self-development -- The process of change -- The context of change -- Change management -- Basis of customer service -- Approaches to customer service -- Achieving high levels of customer service -- Continuous improvement -- Quality management.

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