The impact of service quality on customer satisfaction and customer retention in the Zimbabwean Banking Sector / by Blessmore Nyamuzuwe.

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Material type: Text

TextPublication details: 2012.Edition: edDescription: viii, 73 p. : ill. ; cmSubject(s):

Dissertation note: Dissertation (Msc.)--Chinhoyi University of Technology, 2012.

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Item type	Current library	Home library	Call number	Status	Date due	Barcode
Books	Chinhoyi University of Technology Libraries	Chinhoyi University of Technology Libraries	HF 5415.33 NYA (Browse shelf(Opens below))	Available		BK00458308

Dissertation (Msc.)--Chinhoyi University of Technology, 2012.

Includes bibliographical references (p.56-73) and abstract.

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