Managing customer service [electronic resource] / David Grant.
Material type:
FilmPublisher number: 2675 | Henry Stewart TalksSeries: Henry Stewart talks. Marketing & management collection. Supply chain managementPublication details: London : Henry Stewart Talks, 2010.Description: 1 online resource (1 streaming video file (25 min.) : color, sound)Subject(s): Online resources: | Item type | Current library | Home library | Call number | Status | Date due | Barcode |
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Books
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Chinhoyi University of Technology Libraries | Chinhoyi University of Technology Libraries | Available |
Animated audio-visual presentation with synchronized narration.
Title from title frames.
Contents: Concepts of customer service -- A satisfied customer: the common denominator between marketing and logistics -- Customer service measurement and metrics -- Eight criteria for a good customer service metric -- Logistics and marketing -- Logistics activities are services -- Logistics customer service and quality strategies -- A logistics service quality model.
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Mode of access: World Wide Web.
System requirements: Browser compatibility: updated Mozilla Firefox, Google Chrome, Safari or Internet Explorer 8+. Browser settings: enable JavaScript, enable cookies from the Henry Stewart Talks site. Required Desktop Browser plugins & viewers: Updated Adobe Flash Player & Adobe Acrobat Reader. Mobile device & operating system versions: Android v2.1+, iPhone 4+ (iOS v5.x+), iPad 2+ (iOS v5.x+), BlackBerry OS v7.0+, Windows Phone v6.5.1+.
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