Primary constructs and fundamental misconceptions of the contact centre industry as ascertained via frontline participation [electronic resource] : or Agent evocateur / Jeff Rose-Martland.

By:

Rose-Martland, Jeff [spk]

Material type: Film

FilmPublisher number: 2290 | Henry Stewart TalksSeries: Henry Stewart talks. Marketing & management collection. Contact center managementPublication details: London : Henry Stewart Talks, 2009.Description: 1 online resource (1 streaming video file (28 min.) : color, sound)Other title:

Primary constructs and fundamental misconceptions of the contact center industry as ascertained via frontline participation

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Contents:

Contents: Simple contact center organization -- Types of contact centers -- Why have agents? -- What are agents? -- Reality -- Dehumanization -- Quality evaluation -- Frustration -- Contact center survival plan.

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Holdings
Item type	Current library	Home library	Call number	Status	Date due	Barcode
Books	Chinhoyi University of Technology Libraries	Chinhoyi University of Technology Libraries		Available

Animated audio-visual presentation with synchronized narration.

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