Delivering public service [electronic resource] : turning public service into customer service / Pauline Smith.

By:

Smith, Pauline [spk]

Material type: Film

FilmPublisher number: 1905 | Henry Stewart TalksSeries: Henry Stewart talks. Marketing & management collection. Contact center managementPublication details: London : Henry Stewart Talks, 2009.Description: 1 online resource (1 streaming video file (32 min.) : color, sound)Other title:

Delivering public services

Subject(s):

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Contents:

Contents: Comparison between the public and private sector -- A quick look at delivering standards in the police service -- Public sector service delivery -- Transformational service agreement for the public sector -- Global performance comparisons.

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Holdings
Item type	Current library	Home library	Call number	Status	Date due	Barcode
Books	Chinhoyi University of Technology Libraries	Chinhoyi University of Technology Libraries		Available

Animated audio-visual presentation with synchronized narration.

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Mode of access: World Wide Web.

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