Plan & deliver [electronic resource] / Steve Pink.

By:

Pink, Steve [spk]

Material type: Film

FilmPublisher number: 2497 | Henry Stewart TalksSeries: Henry Stewart talks. Marketing & management collection. Contact center managementPublication details: London : Henry Stewart Talks, 2009.Description: 1 online resource (1 streaming video file (51 min.) : color, sound)Other title:

Plan and deliver

Subject(s):

Online resources:

Contents:

Contents: Planning to achieve high quality service delivery in a customer contact environment -- Developing a business process model -- Budgeting and planning -- Forecasting and scheduling -- Real-time management -- Performance management and process improvement -- Invest in planning and service delivery to positively manage customer experience.

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Holdings
Item type	Current library	Home library	Call number	Status	Date due	Barcode
Books	Chinhoyi University of Technology Libraries	Chinhoyi University of Technology Libraries		Available

Animated audio-visual presentation with synchronized narration.

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Mode of access: World Wide Web.

System requirements: Browser compatibility: updated Mozilla Firefox, Google Chrome, Safari or Internet Explorer 8+. Browser settings: enable JavaScript, enable cookies from the Henry Stewart Talks site. Required Desktop Browser plugins & viewers: Updated Adobe Flash Player & Adobe Acrobat Reader. Mobile device & operating system versions: Android v2.1+, iPhone 4+ (iOS v5.x+), iPad 2+ (iOS v5.x+), BlackBerry OS v7.0+, Windows Phone v6.5.1+.

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