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A handbook of management and leadership : a guide to managing for results / Michael Armstrong, Tina Stephens.

By: Contributor(s): Material type: TextTextPublication details: New Dehli : Vinod Vasishtha, 2008.Description: x, 242 p. ; 25 cmISBN:
  • 9788175544031
Other title:
  • Management and leadership
Subject(s): LOC classification:
  • HD38.15 .A76 2005
Contents:
The nature of management -- Leadership -- The role of the manager -- Managerial activities -- Approaches to management -- Making things happen -- Strategic management -- Systems and process management -- Self-development -- The process of change -- The context of change -- Change management -- Basis of customer service -- Approaches to customer service -- Achieving high levels of customer service -- Continuous improvement -- Quality management.
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Holdings
Item type Current library Home library Call number Copy number Status Date due Barcode
Books Books Chinhoyi University of Technology Libraries Chinhoyi University of Technology Libraries HD 38.15 ARM (Browse shelf(Opens below)) c.040315 Available BK00456864
Books Books Chinhoyi University of Technology Libraries Chinhoyi University of Technology Libraries HD 38.15 ARM (Browse shelf(Opens below)) c.040316 Available BK0047242

Includes bibliographical references and index.

The nature of management -- Leadership -- The role of the manager -- Managerial activities -- Approaches to management -- Making things happen -- Strategic management -- Systems and process management -- Self-development -- The process of change -- The context of change -- Change management -- Basis of customer service -- Approaches to customer service -- Achieving high levels of customer service -- Continuous improvement -- Quality management.

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