Having hard conversations / Jennifer Abrams ; foreword by Arthur L. Costa.
Material type: TextPublication details: Thousand Oaks, Calif. : Corwin, c2009.Description: xix, 127 p. ; 28 cmISBN:- 9781412964999 (cloth)
- 1412964997 (cloth)
- 9781412965002 (pbk.) :
- 371.102/2 22
- LB1033.5 .A27 2009
Item type | Current library | Home library | Call number | Copy number | Status | Date due | Barcode |
---|---|---|---|---|---|---|---|
Books | Chinhoyi University of Technology Libraries | Chinhoyi University of Technology Libraries | LB 1033.5 ABR (Browse shelf(Opens below)) | c.042119 | Available | BK0050112 |
Includes bibliographical references (p. 123-124) and index.
What are hard conversations and why should we have them? -- Why we hesitate having hard conversations -- Questions to ask yourself before having the hard conversation -- What's the real problem? Finding the professional language to name it -- Making a plan -- Scripting your initial comments -- The whats, wheres and whens of having the hard conversation -- What if? Other types of hard conversation -- Conclusion.
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