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Having hard conversations / Jennifer Abrams ; foreword by Arthur L. Costa.

By: Material type: TextTextPublication details: Thousand Oaks, Calif. : Corwin, c2009.Description: xix, 127 p. ; 28 cmISBN:
  • 9781412964999 (cloth)
  • 1412964997 (cloth)
  • 9781412965002 (pbk.) :
Subject(s): DDC classification:
  • 371.102/2 22
LOC classification:
  • LB1033.5 .A27 2009
Contents:
What are hard conversations and why should we have them? -- Why we hesitate having hard conversations -- Questions to ask yourself before having the hard conversation -- What's the real problem? Finding the professional language to name it -- Making a plan -- Scripting your initial comments -- The whats, wheres and whens of having the hard conversation -- What if? Other types of hard conversation -- Conclusion.
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Holdings
Item type Current library Home library Call number Copy number Status Date due Barcode
Books Books Chinhoyi University of Technology Libraries Chinhoyi University of Technology Libraries LB 1033.5 ABR (Browse shelf(Opens below)) c.042119 Available BK0050112

Includes bibliographical references (p. 123-124) and index.

What are hard conversations and why should we have them? -- Why we hesitate having hard conversations -- Questions to ask yourself before having the hard conversation -- What's the real problem? Finding the professional language to name it -- Making a plan -- Scripting your initial comments -- The whats, wheres and whens of having the hard conversation -- What if? Other types of hard conversation -- Conclusion.

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