An assessment of factors that influence customer loyalty and retention in commercial banks in Zimbabwe the view of coming up with managemnt strategies that enhance customer loyalty and retention / by Solomon Muendesi.

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TextChinhoyi Chinhoyi University of Technology 2011Edition: edDescription: 98 pages : illustrations ; cmSubject(s):

Dissertation note: Dissertation(Msc)-Chinhoyi University of Technology,2011.

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Item type	Current library	Home library	Call number	Copy number	Status	Date due	Barcode
Books	Chinhoyi University of Technology Libraries	Chinhoyi University of Technology Libraries	HF 5415.5 MUE (Browse shelf(Opens below))	SP490	Available		BK00445136

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Previous	HF 5415.5 MAG Customer relationship management critical appraisal of Regency Hotels and Leisure Group /	HF 5415.5 MAG An assessment of customer service levels within the Zimbabwe steel industry : a case of Ziscosteel Harare (2000-2011) /	HF 5415.5 MAS An investigation into the strategic implementation of customer relationship management in the telecommunications sector in Zimbabwe : a case study of Net-One (PVT)(2002 to2008) /	HF 5415.5 MUE An assessment of factors that influence customer loyalty and retention in commercial banks in Zimbabwe the view of coming up with managemnt strategies that enhance customer loyalty and retention /	HF 5415.5 NYA An evaluation of the implementation of customer care programmes in the Rainbow Group of Hotels : a case study of Rainbow Towers /	HF 5415.5 PAN Customer relationship management : Special reference to the banking sector.	HF 5415.5 UND Understanding and managing customers /	Next

Dissertation(Msc)-Chinhoyi University of Technology,2011.

Includes bibliographical references (p.77-82) and abstract.

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