Chinhoyi University Of Technology OPAC

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21.
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The call and contact centre trainer as change agent [electronic resource] / Steve Shellabear. by
  • Shellabear, Steve [spk]
Series: Henry Stewart talks. Marketing & management collection. Contact center management
Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording
Publisher number:
  • 2371 Henry Stewart Talks
Publication details: London : Henry Stewart Talks, 2009
Other title:
  • Call and contact center trainer as change agent
Online access:
Availability: Items available for loan: Chinhoyi University of Technology Libraries (1).

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22.
No cover image available
Performance metrics to sustain peak performance [electronic resource] / Jonathan Wilson. by
  • Wilson, Jonathan [spk]
Series: Henry Stewart talks. Marketing & management collection. Contact center management
Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording
Publisher number:
  • 2342 Henry Stewart Talks
Publication details: London : Henry Stewart Talks, 2009
Online access:
Availability: Items available for loan: Chinhoyi University of Technology Libraries (1).

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23.
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Preventing agent burnout [electronic resource] / Francoise Tourniaire. by
  • Tourniaire, Francoise [spk]
Series: Henry Stewart talks. Marketing & management collection. Contact center management
Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording
Publisher number:
  • 2362 Henry Stewart Talks
Publication details: London : Henry Stewart Talks, 2009
Online access:
Availability: Items available for loan: Chinhoyi University of Technology Libraries (1).

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