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	1.	No cover image available Corporate reputation and responsibility tracking, and disaster recovery [electronic resource] / Sandra Macleod, Nigel Middlemiss. by Macleod, Sandra [spk] Middlemiss, N. M. G. (Nigel M. G.) [spk] Series: Henry Stewart talks. Marketing & management collection. Improving the customer experience Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher number: 1786 Henry Stewart Talks Publication details: London : Henry Stewart Talks, 2008 Online access: Click here to access online Series Availability: Items available for loan: Chinhoyi University of Technology Libraries (1). Place hold Add to cart (remove)
	2.	No cover image available [Customer experience tracking] [electronic resource] / Lynne McClymont. by McClymont, Lynne [spk] Series: Henry Stewart talks. Marketing & management collection. Improving the customer experience Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher number: 1801 Henry Stewart Talks Publication details: London : Henry Stewart Talks, 2008 Online access: Click here to access online Series Availability: Items available for loan: Chinhoyi University of Technology Libraries (1). Place hold Add to cart (remove)
	3.	No cover image available Customer satisfaction/dissatisfaction with a brief introduction to loyalty [electronic resource] / Richard L. Oliver. by Oliver, Richard L [spk] Series: Henry Stewart talks. Marketing & management collection. Improving the customer experience Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher number: 1740 Henry Stewart Talks Publication details: London : Henry Stewart Talks, 2008 Online access: Click here to access online Series Availability: Items available for loan: Chinhoyi University of Technology Libraries (1). Place hold Add to cart (remove)
	4.	No cover image available Customer value analysis for product positioning & value-based pricing [electronic resource] : creating value for customers and profitable growth for your business / Bradley Gale. by Gale, Bradley T [spk] Series: Henry Stewart talks. Marketing & management collection. Improving the customer experience Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher number: 1789 Henry Stewart Talks Publication details: London : Henry Stewart Talks, 2008 Other title: Customer value analysis for product positioning and value-based pricing; creating value for customers and profitable growth for your business Online access: Click here to access online Series Availability: Items available for loan: Chinhoyi University of Technology Libraries (1). Place hold Add to cart (remove)
	5.	No cover image available Managerial responses to customer measurement [electronic resource] / Robert Shaw. by Shaw, Robert, 1950- [spk] Series: Henry Stewart talks. Marketing & management collection. Improving the customer experience Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher number: 1763 Henry Stewart Talks Publication details: London : Henry Stewart Talks, 2008 Online access: Click here to access online Series Availability: Items available for loan: Chinhoyi University of Technology Libraries (1). Place hold Add to cart (remove)
	6.	No cover image available Satisfaction's consequences [electronic resource] / Robert East. by East, Robert, 1940- [spk] Series: Henry Stewart talks. Marketing & management collection. Improving the customer experience Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher number: 1818 Henry Stewart Talks Publication details: London : Henry Stewart Talks, 2008 Online access: Click here to access online Series Availability: Items available for loan: Chinhoyi University of Technology Libraries (1). Place hold Add to cart (remove)
	7.	No cover image available The voice of the customer [electronic resource] / Alan Dutka. by Dutka, Alan F [spk] Series: Henry Stewart talks. Marketing & management collection. Improving the customer experience Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher number: 1749 Henry Stewart Talks Publication details: London : Henry Stewart Talks, 2008 Online access: Click here to access online Series Availability: Items available for loan: Chinhoyi University of Technology Libraries (1). Place hold Add to cart (remove)
	8.	No cover image available Perceived service quality customer satisfaction and customer loyalty in the advertising industry in Zimbabwe / Leopold Mapfirakupa. by Mapfirakupa, Leopold., author Chinhoyi University of Technology Edition: ed. Material type: Text; Format: print ; Literary form: Not fiction Chinhoyi : Chinhoyi University of Technology, 2014 Dissertation note: Dissertation (Msc.)--Chinhoyi University of Technology, 2014. Availability: Items available for loan: Chinhoyi University of Technology Libraries (1)Location, call number: HF 5415.335 MAP. Place hold Add to cart (remove)
	9.	No cover image available An assessment of factors that influence customer loyalty and retention in commercial banks in Zimbabwe the view of coming up with managemnt strategies that enhance customer loyalty and retention / by Solomon Muendesi. by Muendesi, Solomon., author Chinhoyi University of Technology Edition: ed. Material type: Text; Format: print ; Literary form: Not fiction Chinhoyi Chinhoyi University of Technology 2011 Dissertation note: Dissertation(Msc)-Chinhoyi University of Technology,2011. Availability: Items available for loan: Chinhoyi University of Technology Libraries (1)Location, call number: HF 5415.5 MUE. Place hold Add to cart (remove)
	10.	No cover image available Antecedents of customer loyalty : a case study of the telecommunications industry in Zimbabwe / Daniel Kwaramba. by Kwaramba, Daniel Chinhoyi University of Technology Edition: ed. Material type: Text; Format: print ; Literary form: Not fiction 013 Dissertation note: Dissertation (Msc.)--Chinhoyi University of Technology, 2013. Availability: Items available for loan: Chinhoyi University of Technology Libraries (1)Location, call number: TK 5105 KWA. Place hold Add to cart (remove)

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