Dealing with difficult people. Learn in a week, what the experts learn in a lifetime

By:

Salter, B

Material type: Text

TextSeries: HBR emotional intelligence seriesPublisher: Boston, Massachusetts : Harvard Business Review Press, [2018]Description: viii, 121 pages ; 18 cmContent type:

text

Media type:

unmediated

Carrier type:

volume

ISBN:

9781444158830

Subject(s):

DDC classification:

658.3/045 23

LOC classification:

BF637 .s43 2018

Summary: At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.-- Provided by publisher

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Holdings
Item type	Current library	Home library	Collection	Call number	Copy number	Status	Date due	Barcode
Books	Chinhoyi University of Technology Libraries Open Shelf - Main Library	Chinhoyi University of Technology Libraries	Fiction	BF637SAL (Browse shelf(Opens below))	037418	Available		BK00460999
Books	Chinhoyi University of Technology Libraries Open Shelf - Main Library	Chinhoyi University of Technology Libraries	Fiction	BF637SAL (Browse shelf(Opens below))	037419	Available		BK00460997

At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.-- Provided by publisher

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