Chinhoyi University Of Technology OPAC

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1.
Customer relationship management : concepts and technologies / Francis Buttle. by
  • Buttle, Francis
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Amsterdam ; London : Butterworth-Heinemann, c2009
Availability: Items available for loan: Chinhoyi University of Technology Libraries (1)Location, call number: HF 5415.5 BUT.

2.
Customer service / Doris D. Humphrey. by
  • Humphrey, Doris
Series: 21st century business series
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Mason, OH : South-Western Cengage Learning, c2011
Availability: Items available for loan: Chinhoyi University of Technology Libraries (3)Location, call number: HF 5415.5 HUM, ...

3.
Customer care excellence : how to create an effective customer focus / Sarah Cook. by
  • Cook, Sarah, 1955-
Edition: 6th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London : Kogan Page, 2011
Availability: Items available for loan: Chinhoyi University of Technology Libraries (3)Location, call number: HF 5415.5 COO, ...

4.
Global account management [electronic resource] : what it is and what it isn ́ t / George S. Yip. by
  • Yip, George S [spk]
Series: Henry Stewart talks. Marketing & management collection. Global strategy
Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording
Publisher number:
  • 3474 Henry Stewart Talks
Publication details: London : Henry Stewart Talks, 2014
Availability: Items available for loan: Chinhoyi University of Technology Libraries (1).

5.
The helpfulness of user-generated product reviews [electronic resource] : a retailer ́ s perspective / Yue Pan. by
  • Pan, Yue [spk]
Series: Henry Stewart talks. Marketing & management collection. Planning and implementing a retail strategy
Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording
Publisher number:
  • 3568 Henry Stewart Talks
Publication details: London : Henry Stewart Talks, 2013
Availability: Items available for loan: Chinhoyi University of Technology Libraries (1).

6.
Customer value discovery [electronic resource] / Sue McKnight. by
  • McKnight, Sue [spk]
Series: Henry Stewart talks. Marketing & management collection. Libraries in a digital age
Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording
Publisher number:
  • 3109 Henry Stewart Talks
Publication details: London : Henry Stewart Talks, 2012
Availability: Items available for loan: Chinhoyi University of Technology Libraries (1).

7.
Developing a customer driven supply chain strategy [electronic resource] / Janet Godsell. by
  • Godsell, Janet [spk]
Series: Henry Stewart talks. Marketing & management collection. Supply chain management
Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording
Publisher number:
  • 2805 Henry Stewart Talks
Publication details: London : Henry Stewart Talks, 2011
Availability: Items available for loan: Chinhoyi University of Technology Libraries (1).

8.
Understanding the link with Customer Relationship Management (CRM) [electronic resource] / Pravin Balaraman. by
  • Balaraman, Pravin [spk]
Series: Henry Stewart talks. Marketing & management collection. Changing role of sales and salespeople
Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording
Publisher number:
  • 2738 Henry Stewart Talks
Publication details: London : Henry Stewart Talks, 2010
Availability: Items available for loan: Chinhoyi University of Technology Libraries (1).

9.
Challenge of value [electronic resource] : building customer value through understanding / Harry Macdivitt. by
  • Macdivitt, Harry [spk]
Series: Henry Stewart talks. Marketing & management collection. Pricing on value
Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording
Publisher number:
  • 2704 Henry Stewart Talks
Publication details: London : Henry Stewart Talks, 2010
Availability: Items available for loan: Chinhoyi University of Technology Libraries (1).

10.
Value based pricing on customer value [electronic resource] / Mike Wilkinson. by
  • Wilkinson, Mike [spk]
Series: Henry Stewart talks. Marketing & management collection. Pricing on value
Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording
Publisher number:
  • 2729 Henry Stewart Talks
Publication details: London : Henry Stewart Talks, 2010
Other title:
  • Value based pricing pricing on customer value
Availability: Items available for loan: Chinhoyi University of Technology Libraries (1).

11.
Data mining for customer relationship management [electronic resource] / Michael J. A. Berry. by
  • Berry, Michael J. A [spk]
Series: Henry Stewart talks. Marketing & management collection. Data mining
Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording
Publisher number:
  • 1777 Henry Stewart Talks
Publication details: London : Henry Stewart Talks, 2008
Availability: Items available for loan: Chinhoyi University of Technology Libraries (1).

12.
Managing retail customer relationships [electronic resource] / Merlin Stone. by
  • Stone, Merlin, 1948- [spk]
Series: Henry Stewart talks. Marketing & management collection. Retail marketing
Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording
Publisher number:
  • 2042 Henry Stewart Talks
Publication details: London : Henry Stewart Talks, 2009
Availability: Items available for loan: Chinhoyi University of Technology Libraries (1).

13.
Laying the foundations for multi-channel marketing through CRM strategy [electronic resource] / Adrian Payne. by
  • Payne, Adrian [spk]
Series: Henry Stewart talks. Marketing & management collection. Multichannel marketing
Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording
Publisher number:
  • 1948 Henry Stewart Talks
Publication details: London : Henry Stewart Talks, 2008
Other title:
  • Laying the foundations for multichannel marketing through customer relationship management strategy
Availability: Items available for loan: Chinhoyi University of Technology Libraries (1).

14.
Understanding the retail customer [electronic resource] / Jonathan Banks. by
  • Banks, Jonathan [spk]
Series: Henry Stewart talks. Marketing & management collection. Retail marketing
Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording
Publisher number:
  • 2047 Henry Stewart Talks
Publication details: London : Henry Stewart Talks, 2009
Availability: Items available for loan: Chinhoyi University of Technology Libraries (1).

15.
Strategic customer management [electronic resource] : sales is a strategic issue / Nigel F. Piercy. by
  • Piercy, Nigel [spk]
Series: Henry Stewart talks. Marketing & management collection. Changing role of sales and salespeople
Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording
Publisher number:
  • 2576 Henry Stewart Talks
Publication details: London : Henry Stewart Talks, 2010
Availability: Items available for loan: Chinhoyi University of Technology Libraries (1).

16.
Does the consumer trust you? [electronic resource] / Una McMahon-Beattie. by
  • McMahon-Beattie, Una [spk]
Series: Henry Stewart talks. Marketing & management collection. Practical pricing and revenue management
Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording
Publisher number:
  • 2304 Henry Stewart Talks
Publication details: London : Henry Stewart Talks, 2009
Availability: Items available for loan: Chinhoyi University of Technology Libraries (1).

17.
Customer relationship management (CRM) customer experience management (CEM) and loyalty : the case of mobile telecommunications in Zimbabwe / by Clemence Kawadza. by
  • Kawadza, Clemence
  • Chinhoyi University of Technology
Edition: ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: 2014
Dissertation note: Dissertation (Msc.)--Chinhoyi University of Technology, 2014.
Availability: Items available for loan: Chinhoyi University of Technology Libraries (1)Location, call number: HF 5415.5 KAW.

18.
Relationship selling / Mark W. Johnston and Greg W. Marshall. by
  • Johnston, Mark W
  • Marshall, Greg W
Edition: 3rd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston : McGraw-Hill/Irwin, c2010
Availability: Items available for loan: Chinhoyi University of Technology Libraries (1)Location, call number: HF 5438.25 JOH.

19.
Winning a billion consumers : a disruptive approach for success in India / Atul Joshi. by
  • Joshi, Atul [author.]
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London : SAGE, 2016
Availability: Items available for loan: Chinhoyi University of Technology Libraries (1)Location, call number: HD 70.I4 JOS.

20.
Advanced database marketing : innovative methodologies and applications for managing customer relationships / edited by Kristof Coussement, Koen W. De Bock, and Scott A. Neslin.
Material type: Text Text; Format: print ; Literary form: Not fiction
Burlington, VT : Gower, c2013
Availability: Items available for loan: Chinhoyi University of Technology Libraries (1)Location, call number: HF 5415.126 ADV.

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