Customer relationship management (CRM) customer experience management (CEM) and loyalty : the case of mobile telecommunications in Zimbabwe / by Clemence Kawadza.

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TextPublication details: 2014.Edition: edDescription: 116 p. : ill. ; cmSubject(s):

Dissertation note: Dissertation (Msc.)--Chinhoyi University of Technology, 2014.

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Item type	Current library	Home library	Call number	Copy number	Status	Barcode
Books	Chinhoyi University of Technology Libraries	Chinhoyi University of Technology Libraries	HF 5415.5 KAW (Browse shelf(Opens below))	SP688	Available	BK00445196

Dissertation (Msc.)--Chinhoyi University of Technology, 2014.

Includes bibliographical references (p.100-107) and abstract.

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