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Achieving customer satisfaction and retention in a deregulated telecommunication industry : the case study for TELONE /

Mabanja, Simba Rutherford.

Achieving customer satisfaction and retention in a deregulated telecommunication industry : the case study for TELONE / by Simba Rutherford Mabanja. - 2007. - xi, 102 pages : illustrations ; cm.

Dissertation (Msc.)--Chinhoy University of Technology, 2007.

Includes bibliographical references (p.88-91) and abstratc.

ISBN: $

Subjects--Topical Terms:
Telone.
Telecommunication.
Telecommunication.

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