Customer service : skills for success /
Lucas, Robert W.
Customer service : skills for success / Robert W. Lucas. - 4th ed. - Boston : McGraw-Hill, c2009. - xx, 294 p. : ill. (some col.) ; 26 cm.
Includes bibliographical references (p. 288) and index.
"Walking the tightrope between effective business practices and quality customer service is becoming increasingly complicated. Customer Service: Skills for Success strives to simplify the landscape by offering both effective tools for coping with changing business models, and crucial advice and examples for dealing with all types of customers."--BOOK JACKET.
9780071277501 (pbk.)
2007045960
GBA995398 bnb
015381489 Uk
Customer services.
Customer services.
HF5415.5 / LUC
658.8/12
Customer service : skills for success / Robert W. Lucas. - 4th ed. - Boston : McGraw-Hill, c2009. - xx, 294 p. : ill. (some col.) ; 26 cm.
Includes bibliographical references (p. 288) and index.
"Walking the tightrope between effective business practices and quality customer service is becoming increasingly complicated. Customer Service: Skills for Success strives to simplify the landscape by offering both effective tools for coping with changing business models, and crucial advice and examples for dealing with all types of customers."--BOOK JACKET.
9780071277501 (pbk.)
2007045960
GBA995398 bnb
015381489 Uk
Customer services.
Customer services.
HF5415.5 / LUC
658.8/12