Normal view MARC view ISBD view

Customer service : (Record no. 4041)

MARC details
000 -LEADER
fixed length control field	01634cam a2200409 a 4500
001 - CONTROL NUMBER
control field	0000019906
005 - DATE AND TIME OF LATEST TRANSACTION
control field	20230921134914.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field	071108e200900 maum b a001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number	2007045960
015 ## - NATIONAL BIBLIOGRAPHY NUMBER
National bibliography number	GBA995398
Source	bnb
016 7# - NATIONAL BIBLIOGRAPHIC AGENCY CONTROL NUMBER
Record control number	015381489
Source	Uk
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	9780071277501 (pbk.)
035 ## - SYSTEM CONTROL NUMBER
System control number	(OCoLC)181072636
035 ## - SYSTEM CONTROL NUMBER
System control number	.b68436518
049 ## - LOCAL HOLDINGS (OCLC)
Holding library	OSUU
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number	HF5415.5
Item number	LUC
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number	658.8/12
Edition number	22
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name	Lucas, Robert W.
245 10 - TITLE STATEMENT
Title	Customer service :
Remainder of title	skills for success /
Statement of responsibility, etc.	Robert W. Lucas.
250 ## - EDITION STATEMENT
Edition statement	4th ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc.	Boston :
Name of publisher, distributor, etc.	McGraw-Hill,
Date of publication, distribution, etc.	c2009.
300 ## - PHYSICAL DESCRIPTION
Extent	xx, 294 p. :
Other physical details	ill. (some col.) ;
Dimensions	26 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note	Includes bibliographical references (p. 288) and index.
520 1# - SUMMARY, ETC.
Summary, etc.	"Walking the tightrope between effective business practices and quality customer service is becoming increasingly complicated. Customer Service: Skills for Success strives to simplify the landscape by offering both effective tools for coping with changing business models, and crucial advice and examples for dealing with all types of customers."--BOOK JACKET.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Customer services.
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Customer services.
Source of heading or term	sears.
908 ## - PUT COMMAND PARAMETER (RLIN)
Put command parameter	100923
910 ## - USER-OPTION DATA (OCLC)
User-option data	MARS
910 ## - USER-OPTION DATA (OCLC)
User-option data	kwx
--	MARS
913 ## -
--	N
989 ## -
--	20230822095114.0

Holdings
Home library	Current library	Date acquired	Full call number	Barcode	Date last seen	Copy number	Price effective from	Koha item type
Chinhoyi University of Technology Libraries	Chinhoyi University of Technology Libraries	09/21/2023	HF 5415.5 LUC	BK0034577	09/21/2023	c.026155	09/21/2023	Books
Chinhoyi University of Technology Libraries	Chinhoyi University of Technology Libraries	09/21/2023	HF 5415.5 LUC	BK0034610	09/21/2023	c.026157	09/21/2023	Books
Chinhoyi University of Technology Libraries	Chinhoyi University of Technology Libraries	09/21/2023	HF 5415.5 LUC	BK0034580	09/21/2023	c.026156	09/21/2023	Books
Chinhoyi University of Technology Libraries	Chinhoyi University of Technology Libraries	09/21/2023	HF 5415.5 LUC	BK00457874	09/21/2023	c.038380	09/21/2023	Books
Chinhoyi University of Technology Libraries	Chinhoyi University of Technology Libraries	09/21/2023	HF 5415.5 LUC	BK00457871	09/21/2023	c.038379	09/21/2023	Books