Service operations strategies
Metters, Richard, 1960-
Service operations strategies [electronic resource] / Rich Metters. - London : Henry Stewart Talks, 2012. - 1 streaming video file (47 min.) : digital, mono., SWF file, sd., col. - Operations strategy . - Henry Stewart talks. Marketing & management collection. Operations strategy .
Animated audio-visual presentation with synchronized narration. Title from title frames.
Contents: Characteristics of services -- Strategic service vision -- De-coupling services -- Strategies of cost, flexibility, speed and quality -- Back-office de-coupling strategies.
Access restricted to subscribers.
Mode of access: World Wide Web.
System requirements: Operating System: PC Windows 2000+, Mac OSX+ 3.2. Browser Compatibility: IE6+, Firefox 2+, Opera 9+, Safari 2+ 3.3. Browser settings: enable JavaScript, enable popups from the Henry Stewart Talks site. 3.4. Required Browser Plugins & Viewers: Adobe (Macromedia) Flash Player 7+, Adobe Acrobat Reader 6.0+.
Business logistics.
Customer services--Management.
Strategic planning.
Service operations strategies [electronic resource] / Rich Metters. - London : Henry Stewart Talks, 2012. - 1 streaming video file (47 min.) : digital, mono., SWF file, sd., col. - Operations strategy . - Henry Stewart talks. Marketing & management collection. Operations strategy .
Animated audio-visual presentation with synchronized narration. Title from title frames.
Contents: Characteristics of services -- Strategic service vision -- De-coupling services -- Strategies of cost, flexibility, speed and quality -- Back-office de-coupling strategies.
Access restricted to subscribers.
Mode of access: World Wide Web.
System requirements: Operating System: PC Windows 2000+, Mac OSX+ 3.2. Browser Compatibility: IE6+, Firefox 2+, Opera 9+, Safari 2+ 3.3. Browser settings: enable JavaScript, enable popups from the Henry Stewart Talks site. 3.4. Required Browser Plugins & Viewers: Adobe (Macromedia) Flash Player 7+, Adobe Acrobat Reader 6.0+.
Business logistics.
Customer services--Management.
Strategic planning.