Service operations strategies [electronic resource] / Rich Metters.

By:

Metters, Richard, 1960- [spk]

Material type: Film

FilmSeries: Henry Stewart talks. Marketing & management collection. Operations strategy Publication details: London : Henry Stewart Talks, 2012.Description: 1 streaming video file (47 min.) : digital, mono., SWF file, sd., colSubject(s):

Online resources:

Contents:

Contents: Characteristics of services -- Strategic service vision -- De-coupling services -- Strategies of cost, flexibility, speed and quality -- Back-office de-coupling strategies.

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Holdings
Item type	Current library	Home library	Call number	Status	Date due	Barcode
Books	Chinhoyi University of Technology Libraries	Chinhoyi University of Technology Libraries		Available

Animated audio-visual presentation with synchronized narration.

Title from title frames.

Contents: Characteristics of services -- Strategic service vision -- De-coupling services -- Strategies of cost, flexibility, speed and quality -- Back-office de-coupling strategies.

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Mode of access: World Wide Web.

System requirements: Operating System: PC Windows 2000+, Mac OSX+ 3.2. Browser Compatibility: IE6+, Firefox 2+, Opera 9+, Safari 2+ 3.3. Browser settings: enable JavaScript, enable popups from the Henry Stewart Talks site. 3.4. Required Browser Plugins & Viewers: Adobe (Macromedia) Flash Player 7+, Adobe Acrobat Reader 6.0+.

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