Understanding and managing customers /
Understanding and managing customers /
edited by Isobel Doole, Peter Lancaster, Robin Lowe.
- Upper Saddle River, NJ : Financial Times Prentice Hall, 2005.
- xxi, 340 pages : illustrations ; 25 cm.
Includes bibliographical references and index.
0273685627 : (alk. paper)
2004056329
Customer services.
Customer services.
HF5415.5 / .U46 2005
Includes bibliographical references and index.
0273685627 : (alk. paper)
2004056329
Customer services.
Customer services.
HF5415.5 / .U46 2005