MARC details
| 000 -LEADER |
|---|
| fixed length control field |
01171cam a22003258a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
0000017843 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20230921135421.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
040802s2005 njum b a001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
|---|
| LC control number |
2004056329 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0273685627 : |
| Terms of availability |
(alk. paper) |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(OCoLC)56192140 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
DLC |
| Transcribing agency |
DLC |
| Modifying agency |
OUN |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HF5415.5 |
| Item number |
.U46 2005 |
| 245 00 - TITLE STATEMENT |
|---|
| Title |
Understanding and managing customers / |
| Statement of responsibility, etc. |
edited by Isobel Doole, Peter Lancaster, Robin Lowe. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Upper Saddle River, NJ : |
| Name of publisher, distributor, etc. |
Financial Times Prentice Hall, |
| Date of publication, distribution, etc. |
2005. |
| 264 ## - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Place of production, publication, distribution, manufacture |
Upper Saddle River, NJ : |
| Name of producer, publisher, distributor, manufacturer |
Financial Times Prentice Hall, |
| Date of production, publication, distribution, manufacture, or copyright notice |
2005. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xxi, 340 pages : |
| Other physical details |
illustrations ; |
| Dimensions |
25 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references and index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer services. |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer services. |
| Source of heading or term |
sears. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Doole, Isobel. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Lancaster, Peter, |
| Dates associated with a name |
1952-. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Lowe, Robin, |
| Dates associated with a name |
1945-. |
| 908 ## - PUT COMMAND PARAMETER (RLIN) |
|---|
| Put command parameter |
090708 |
| 913 ## - |
|---|
| -- |
N |
| 989 ## - |
|---|
| -- |
20230822095114.0 |