Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons and Sanjeev K. Bordoloi.
Material type: TextPublication details: Boston : McGraw-Hill/Irwin, 2014.Edition: 8th edDescription: xviii, 524 p. : ill. ; 29 cmISBN:- 9781259010651 :
- 658 22
- HD9980.5 .F549 2008
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Includes bibliographical references and indexes.
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