Five star service, one star budget : how to create magic moments for your customers that get you noticed, remembered and referred / Michael Heppell.

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TextPublication details: Harlow : Pearson/Prentice Hall Business, 2006.Description: ix, 128 p. : ill. ; 24 cmISBN:

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Item type	Current library	Home library	Call number	Copy number	Status	Barcode
Books	Chinhoyi University of Technology Libraries	Chinhoyi University of Technology Libraries	HF 5415.5 HEP (Browse shelf(Opens below))	c.034810	Available	BK00444889
Books	Chinhoyi University of Technology Libraries	Chinhoyi University of Technology Libraries	HF 5415.5 HEP (Browse shelf(Opens below))	c.034809	Available	BK00444900

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Previous	HF 5415.5 COO Customer care excellence : how to create an effective customer focus /	HF 5415.5 GOW Customer relationship management and retention in the Zimbabwean Banking sector after the adoption of multicurrency system /	HF 5415.5 HAK Superior customer service through quality customs clearance in the courier industry : a case of DHL Zimbabwe (March-December 2007) /	HF 5415.5 HEP Five star service, one star budget : how to create magic moments for your customers that get you noticed, remembered and referred /	HF 5415.5 HEP Five star service, one star budget : how to create magic moments for your customers that get you noticed, remembered and referred /	HF 5415.5 HUM Customer service /	HF 5415.5 HUM Customer service /	Next

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