Customer relationship management (CRM) customer experience management (CEM) and loyalty : the case of mobile telecommunications in Zimbabwe / by Clemence Kawadza.

By:

Contributor(s):

Material type:

TextPublication details: 2014.Edition: edDescription: 116 p. : ill. ; cmSubject(s):

Dissertation note: Dissertation (Msc.)--Chinhoyi University of Technology, 2014.

Tags from this library: No tags from this library for this title. Log in to add tags.

Average rating: 0.0 (0 votes)

Holdings
Item type	Current library	Home library	Call number	Copy number	Status	Barcode
Books	Chinhoyi University of Technology Libraries	Chinhoyi University of Technology Libraries	HF 5415.5 KAW (Browse shelf(Opens below))	SP688	Available	BK00445196

Previous			No cover image available	No cover image available				Next
Previous	HF 5415.5 HUM Customer service /	HF 5415.5 HUM Customer service /	HF 5415.5 KAS The relationship between corporate customer relationship management and customer retention : a case for Econet Wireless Zimbabwe /	HF 5415.5 KAW Customer relationship management (CRM) customer experience management (CEM) and loyalty : the case of mobile telecommunications in Zimbabwe /	HF 5415.5 KOE Marketing communications management : a South African perspective. /	HF 5415.5 KUM Customer relationship management : concepts and application /	HF 5415.5 LUC Customer service : skills for success /	Next

Dissertation (Msc.)--Chinhoyi University of Technology, 2014.

Includes bibliographical references (p.100-107) and abstract.

There are no comments on this title.

to post a comment.

Back to results