A handbook of management and leadership : a guide to managing for results / Michael Armstrong, Tina Stephens.

By:

Armstrong, Michael, 1928-

Contributor(s):

Stephens, Tina

Material type: Text

TextPublication details: New Dehli : Vinod Vasishtha, 2008.Description: x, 242 p. ; 25 cmISBN:

9788175544031

Other title:

Management and leadership

Subject(s):

LOC classification:

HD38.15 .A76 2005

Contents:

The nature of management -- Leadership -- The role of the manager -- Managerial activities -- Approaches to management -- Making things happen -- Strategic management -- Systems and process management -- Self-development -- The process of change -- The context of change -- Change management -- Basis of customer service -- Approaches to customer service -- Achieving high levels of customer service -- Continuous improvement -- Quality management.

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Holdings
Item type	Current library	Home library	Call number	Copy number	Status	Date due	Barcode
Books	Chinhoyi University of Technology Libraries	Chinhoyi University of Technology Libraries	HD 38.15 ARM (Browse shelf(Opens below))	c.040315	Available		BK00456864
Books	Chinhoyi University of Technology Libraries	Chinhoyi University of Technology Libraries	HD 38.15 ARM (Browse shelf(Opens below))	c.040316	Available		BK0047242

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Includes bibliographical references and index.

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