Chinhoyi University Of Technology OPAC

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Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by
  • Zeithaml, Valarie A
  • Bitner, Mary Jo
  • Gremler, Dwayne D
Edition: 6th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill Irwin, c2013
Availability: Items available for loan: Chinhoyi University of Technology Libraries (1)Location, call number: HD 9980.5 ZEI.

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2.
Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by
  • Zeithaml, Valarie A
  • Bitner, Mary Jo
  • Gremler, Dwayne D
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston : McGraw-Hill/Irwin, 2012
Availability: Items available for loan: Chinhoyi University of Technology Libraries (3)Location, call number: HD 9980.5 ZEI, ...

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3.
Services marketing : integrating customer focus across the firm / by Valarie A.Zeithaml, Mary Jo Bitner and Dwayne D. Gremler. by
  • Zeithaml,Valarie A
  • Bitner, Mary Jo
  • Gremler, Dwayne D
Edition: 4thed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill/Irwin, 2006
Availability: Items available for loan: Chinhoyi University of Technology Libraries (13)Location, call number: HD 9980.5 ZEI, ...

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