Five star service, one star budget : how to create magic moments for your customers that get you noticed, remembered and referred / Michael Heppell.

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TextPublication details: Harlow : Pearson/Prentice Hall Business, 2006.Description: ix, 128 p. : ill. ; 24 cmISBN:

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Item type	Current library	Home library	Call number	Copy number	Status	Barcode
Books	Chinhoyi University of Technology Libraries	Chinhoyi University of Technology Libraries	HF 5415.5 HEP (Browse shelf(Opens below))	c.034810	Available	BK00444889
Books	Chinhoyi University of Technology Libraries	Chinhoyi University of Technology Libraries	HF 5415.5 HEP (Browse shelf(Opens below))	c.034809	Available	BK00444900

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