Customer value discovery [electronic resource] / Sue McKnight.

By:

McKnight, Sue [spk]

Material type:

FilmPublisher number: 3109 | Henry Stewart TalksSeries: Henry Stewart talks. Marketing & management collection. Libraries in a digital agePublication details: London : Henry Stewart Talks, 2012.Description: 1 online resource (1 streaming video file (38 min.) : color, sound)Subject(s):

Online resources:

Contents:

Contents: Customer value discovery -- Enzyme International -- Library services -- Customer satisfaction -- Library performance measurement -- Evidence based library & information practice -- University library services -- Academic library services -- Perceptions of library performance -- Interactive value modeling -- Customer service excellence.

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Holdings
Item type	Current library	Home library	Status
Books	Chinhoyi University of Technology Libraries	Chinhoyi University of Technology Libraries	Available

Animated audio-visual presentation with synchronized narration.

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Mode of access: World Wide Web.

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