Chinhoyi University Of Technology OPAC

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1.
Supply chain management : logistics in perspective. by
  • Hugo, W. M. J. (ed.)
  • Badenhorst- Weiss, J. A. (ed.)
  • Van Biljon, E. H. B.(ed.)
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Pretoria : Van Schaik., 2004
Availability: Items available for loan: Chinhoyi University of Technology Libraries (3)Location, call number: HD 38.5 SUP, ...

2.
Services marketing : integrating customer focus across the firm / by Zeithaml Bitner and Maru jo Valerie A. by
  • Zeithaml, Valarie A
  • Bitner, Mary Jo
Edition: 3rd.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Dehli : Tata-McGraw-Hill, 2003
Availability: Items available for loan: Chinhoyi University of Technology Libraries (2)Location, call number: HD 9980.5 ZEI, ...

3.
Service management and marketing : A customer relationship management approach. by
  • Gronroos, Christian
Edition: 2nd.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Chichester : John Wiley and sons, 2000
Availability: Items available for loan: Chinhoyi University of Technology Libraries (1).

4.
Key customers : how to manage them profitably. by
  • McDonald, Malcolm; Rogers, Beth; Woodburn, Diana
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Oxford : Butterworth-Heinemann / Chartered Institute of Marketing, 2000
Availability: Items available for loan: Chinhoyi University of Technology Libraries (1)Location, call number: HF 5415 MCD.

5.
Customer relationship management approach : integrated marketing strategy and information technology. / by William G. Zikmund, Raymond McLeod and Faye W. Gilbert. by
  • Zikmund, William G
  • McLeod, Raymond
  • Gilbert, Faye W
Edition: Student ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Singapore : John Wiley and sons, 2003
Availability: Items available for loan: Chinhoyi University of Technology Libraries (1)Location, call number: HF 5415.5 ZIK.

6.
Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl. by
  • Chopra, Sunil, 1960-
  • Meindl, Peter, 1970-
Edition: 3rd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Upper Saddle River, N.J. : Pearson Prentice Hall, c2007
Availability: Items available for loan: Chinhoyi University of Technology Libraries (3)Location, call number: HF 5415.13 CHO, ...

7.
Customer service : a practical approach / Elaine K. Harris. by
  • Harris, Elaine K
Edition: 4th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Upper Saddle River, N.J. : Pearson Prentice Hall, c2007
Online access:
Availability: Items available for loan: Chinhoyi University of Technology Libraries (2)Location, call number: HF 5415 HAR, ...

8.
To investigate the ways in which Pioneer Coaches can improve it's customer service for the period / by Alexious Tendayi Chivangu. by
  • Chivangu, Alexious Tendayi
  • Chinhoyi university of Technology
Edition: ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: 2007
Dissertation note: Project (Under Grad)--Chinhoyi University of Technology, 2007.
Availability: Items available for loan: Chinhoyi University of Technology Libraries (1)Location, call number: HF 5415 CHI.

9.
Superior customer service through quality customs clearance in the courier industry : a case of DHL Zimbabwe (March-December 2007) / by Job Hakutangwi. by
  • Hakutangwi, Job
  • Chinhoyi University of Technology
Edition: ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: 2007
Dissertation note: Project (Under Grad)--Chinhoyi University of Technology, 2007.
Availability: Items available for loan: Chinhoyi University of Technology Libraries (1)Location, call number: HF 5415.5 HAK.

10.
Customer service : skills for success / Robert W. Lucas. by
  • Lucas, Robert W
Edition: 4th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston : McGraw-Hill, c2009
Availability: Items available for loan: Chinhoyi University of Technology Libraries (5)Location, call number: HF 5415.5 LUC, ...

11.
Customer relationship management : Special reference to the banking sector. by
  • Panigrahy, Dibakar
  • Bath, Baldal B
  • Panigrahy, Dibakar
Edition: 1st ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dehli : Vrinda Publications Pvt Ltd, 2009
Availability: Items available for loan: Chinhoyi University of Technology Libraries (1)Location, call number: HF 5415.5 PAN.

12.
Empowerment : HR strategies for service excellence / Conrad Lashley. by
  • Lashley, Conrad
  • Lashley, Conrad. Empowering service excellence
Series: Hospitality, leisure, and tourism series
Edition: [New ed.]
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Oxford ; Boston : Butterworth-Heinemann, 2001
Availability: Items available for loan: Chinhoyi University of Technology Libraries (1)Location, call number: HD 9980.5 LAS.

13.
Service operations strategies [electronic resource] / Rich Metters. by
  • Metters, Richard, 1960- [spk]
Series: Henry Stewart talks. Marketing & management collection. Operations strategy
Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording
Publication details: London : Henry Stewart Talks, 2012
Availability: Items available for loan: Chinhoyi University of Technology Libraries (1).

14.
Customer service / Doris D. Humphrey. by
  • Humphrey, Doris
Series: 21st century business series
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Mason, OH : South-Western Cengage Learning, c2011
Availability: Items available for loan: Chinhoyi University of Technology Libraries (3)Location, call number: HF 5415.5 HUM, ...

15.
Five star service, one star budget : how to create magic moments for your customers that get you noticed, remembered and referred / Michael Heppell. by
  • Heppell, Michael
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Harlow : Pearson/Prentice Hall Business, 2006
Availability: Items available for loan: Chinhoyi University of Technology Libraries (2)Location, call number: HF 5415.5 HEP, ...

16.
Fundamentals of selling : customers for life through service / by Charles M. Futrell. by
  • Futrell, Charles M
Edition: 9th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston : McGraw-Hill, 2006
Availability: Items available for loan: Chinhoyi University of Technology Libraries (1)Location, call number: HF 5438.25 FUT.

17.
Customer service in retailing / by Anil Mishra and Ruchi Gupta. by
  • Mishra, Anil
Edition: ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: India : Biztantra, 2009
Availability: Items available for loan: Chinhoyi University of Technology Libraries (1)Location, call number: HF 5415.1265 MIS.

18.
Customer care excellence : how to create an effective customer focus / Sarah Cook. by
  • Cook, Sarah, 1955-
Edition: 6th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London : Kogan Page, 2011
Availability: Items available for loan: Chinhoyi University of Technology Libraries (3)Location, call number: HF 5415.5 COO, ...

19.
Customer service : Candidate handbook / by Sally Bradely. by
  • Bradley, Sally
Edition: ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Oxford : Heinemann, 2003
Availability: Items available for loan: Chinhoyi University of Technology Libraries (1)Location, call number: HF 5415.5 BRA.

20.
Service operations strategies [electronic resource] / Rich Metters. by
  • Metters, Richard, 1960- [spk]
Series: Henry Stewart talks. Marketing & management collection. Operations strategy
Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording
Publisher number:
  • 3451 Henry Stewart Talks
Publication details: London : Henry Stewart Talks, 2012
Availability: Items available for loan: Chinhoyi University of Technology Libraries (1).

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