Application of SERVQUAL as a strategic quality management tool in the Zimbabwean Hospitality Industry : a case of Holiday Inn Harare / Blessing Munatsi.

By:

Material type: Text

TextPublication details: 2010.Edition: edDescription: x, 81 p. : ill. ; cmSubject(s):

Dissertation note: Dissertation (Msc)--Chinhoyi University of Technology, 2010.

Tags from this library: No tags from this library for this title. Log in to add tags.

Average rating: 0.0 (0 votes)

Holdings
Item type	Current library	Home library	Call number	Copy number	Status	Date due	Barcode
Books	Chinhoyi University of Technology Libraries	Chinhoyi University of Technology Libraries	HD 30.28 MUN (Browse shelf(Opens below))	SP613	Available		BK00445425

Dissertation (Msc)--Chinhoyi University of Technology, 2010.

Includes bibliographical references (p.72-76) and abstract.

There are no comments on this title.

to post a comment.