Customer service : skills for success / Robert W. Lucas.
Material type:
TextPublication details: Boston : McGraw-Hill, c2009.Edition: 4th edDescription: xx, 294 p. : ill. (some col.) ; 26 cmISBN: - 9780071277501 (pbk.)
- 658.8/12 22
- HF5415.5 LUC
| Item type | Current library | Home library | Call number | Copy number | Status | Barcode | |
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Chinhoyi University of Technology Libraries | Chinhoyi University of Technology Libraries | HF 5415.5 LUC (Browse shelf(Opens below)) | c.026155 | Available | BK0034577 | |
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Chinhoyi University of Technology Libraries | Chinhoyi University of Technology Libraries | HF 5415.5 LUC (Browse shelf(Opens below)) | c.026157 | Available | BK0034610 | |
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Chinhoyi University of Technology Libraries | Chinhoyi University of Technology Libraries | HF 5415.5 LUC (Browse shelf(Opens below)) | c.026156 | Available | BK0034580 | |
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Chinhoyi University of Technology Libraries | Chinhoyi University of Technology Libraries | HF 5415.5 LUC (Browse shelf(Opens below)) | c.038380 | Available | BK00457874 | |
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Chinhoyi University of Technology Libraries | Chinhoyi University of Technology Libraries | HF 5415.5 LUC (Browse shelf(Opens below)) | c.038379 | Available | BK00457871 |
Includes bibliographical references (p. 288) and index.
"Walking the tightrope between effective business practices and quality customer service is becoming increasingly complicated. Customer Service: Skills for Success strives to simplify the landscape by offering both effective tools for coping with changing business models, and crucial advice and examples for dealing with all types of customers."--BOOK JACKET.
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