Customer service : skills for success / Robert W. Lucas.

By:

Lucas, Robert W

Material type:

TextPublication details: Boston : McGraw-Hill, c2009.Edition: 4th edDescription: xx, 294 p. : ill. (some col.) ; 26 cmISBN:

9780071277501 (pbk.)

Subject(s):

DDC classification:

658.8/12 22

LOC classification:

HF5415.5 LUC

Review: "Walking the tightrope between effective business practices and quality customer service is becoming increasingly complicated. Customer Service: Skills for Success strives to simplify the landscape by offering both effective tools for coping with changing business models, and crucial advice and examples for dealing with all types of customers."--BOOK JACKET.

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Holdings
Item type	Current library	Home library	Call number	Copy number	Status	Barcode
Books	Chinhoyi University of Technology Libraries	Chinhoyi University of Technology Libraries	HF 5415.5 LUC (Browse shelf(Opens below))	c.026155	Available	BK0034577
Books	Chinhoyi University of Technology Libraries	Chinhoyi University of Technology Libraries	HF 5415.5 LUC (Browse shelf(Opens below))	c.026157	Available	BK0034610
Books	Chinhoyi University of Technology Libraries	Chinhoyi University of Technology Libraries	HF 5415.5 LUC (Browse shelf(Opens below))	c.026156	Available	BK0034580
Books	Chinhoyi University of Technology Libraries	Chinhoyi University of Technology Libraries	HF 5415.5 LUC (Browse shelf(Opens below))	c.038380	Available	BK00457874
Books	Chinhoyi University of Technology Libraries	Chinhoyi University of Technology Libraries	HF 5415.5 LUC (Browse shelf(Opens below))	c.038379	Available	BK00457871

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Previous	HF 5415.5 KAW Customer relationship management (CRM) customer experience management (CEM) and loyalty : the case of mobile telecommunications in Zimbabwe /	HF 5415.5 KOE Marketing communications management : a South African perspective. /	HF 5415.5 KUM Customer relationship management : concepts and application /	HF 5415.5 LUC Customer service : skills for success /	HF 5415.5 LUC Customer service : skills for success /	HF 5415.5 LUC Customer service : skills for success /	HF 5415.5 LUC Customer service : skills for success /	Next

Includes bibliographical references (p. 288) and index.

"Walking the tightrope between effective business practices and quality customer service is becoming increasingly complicated. Customer Service: Skills for Success strives to simplify the landscape by offering both effective tools for coping with changing business models, and crucial advice and examples for dealing with all types of customers."--BOOK JACKET.

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