Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.

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TextPublication details: Boston : McGraw-Hill/Irwin, 2012.Edition: 2nd edDescription: xxv,559 p. : ill. ; 27 cmISBN:

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Item type	Current library	Home library	Call number	Copy number	Status	Barcode
Books	Chinhoyi University of Technology Libraries	Chinhoyi University of Technology Libraries	HD 9980.5 ZEI (Browse shelf(Opens below))	c.040712	Available	BK0049206
Books	Chinhoyi University of Technology Libraries	Chinhoyi University of Technology Libraries	HD 9980.5 ZEI (Browse shelf(Opens below))	c.040713	Available	BK0049203
Books	Chinhoyi University of Technology Libraries	Chinhoyi University of Technology Libraries	HD 9980.5 ZEI (Browse shelf(Opens below))	c.040714	Available	BK0049204

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Includes index.

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