Results of search for 'ccl=su:"Call centers"' › Chinhoyi University of Technology Libraries catalog

Results
	1.	No cover image available Achieving sustainable service improvement in contact centers [electronic resource] / Jonathan Donovan. by Donovan, Jonathan [spk] Series: Henry Stewart talks. Marketing & management collection. Contact center management Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher number: 2138 Henry Stewart Talks Publication details: London : Henry Stewart Talks, 2009 Online access: Click here to access online Series Availability: Items available for loan: Chinhoyi University of Technology Libraries (1). Place hold Add to cart (remove)
	2.	No cover image available Competitive contact in the future [electronic resource] / Rufus Grig. by Grig, Rufus [spk] Series: Henry Stewart talks. Marketing & management collection. Contact center management Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher number: 2152 Henry Stewart Talks Publication details: London : Henry Stewart Talks, 2009 Other title: Shooting cows : received wisdom is not always wise Online access: Click here to access online Series Availability: Items available for loan: Chinhoyi University of Technology Libraries (1). Place hold Add to cart (remove)
	3.	No cover image available Don ́ t ask customers what they want, ask your staff [electronic resource] / Jennifer Kirkby. by Kirkby, Jennifer [spk] Series: Henry Stewart talks. Marketing & management collection. Contact center management Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher number: 2093 Henry Stewart Talks Publication details: London : Henry Stewart Talks, 2009 Online access: Click here to access online Series Availability: Items available for loan: Chinhoyi University of Technology Libraries (1). Place hold Add to cart (remove)
	4.	No cover image available Emotions on the telephone [electronic resource] / Cilla Mckay. by Mckay, Cilla [spk] Series: Henry Stewart talks. Marketing & management collection. Contact center management Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher number: 2148 Henry Stewart Talks Publication details: London : Henry Stewart Talks, 2009 Online access: Click here to access online Series Availability: Items available for loan: Chinhoyi University of Technology Libraries (1). Place hold Add to cart (remove)
	5.	No cover image available Engaging employees through high involvement work practices [electronic resource] / Alison M. Konrad. by Konrad, Alison M [spk] Series: Henry Stewart talks. Marketing & management collection. Contact center management Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher number: 2085 Henry Stewart Talks Publication details: London : Henry Stewart Talks, 2009 Online access: Click here to access online Series Availability: Items available for loan: Chinhoyi University of Technology Libraries (1). Place hold Add to cart (remove)
	6.	No cover image available Flexible working [electronic resource] / Jonathan Street. by Street, Jonathan [spk] Series: Henry Stewart talks. Marketing & management collection. Contact center management Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher number: 2107 Henry Stewart Talks Publication details: London : Henry Stewart Talks, 2009 Online access: Click here to access online Series Availability: Items available for loan: Chinhoyi University of Technology Libraries (1). Place hold Add to cart (remove)
	7.	No cover image available Growing great contact center communicators [electronic resource] / Nick Drake-Knight. by Drake-Knight, Nick [spk] Series: Henry Stewart talks. Marketing & management collection. Contact center management Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher number: 2089 Henry Stewart Talks Publication details: London : Henry Stewart Talks, 2009 Online access: Click here to access online Series Availability: Items available for loan: Chinhoyi University of Technology Libraries (1). Place hold Add to cart (remove)
	8.	No cover image available Primary constructs and fundamental misconceptions of the contact centre industry as ascertained via frontline participation [electronic resource] : or Agent evocateur / Jeff Rose-Martland. by Rose-Martland, Jeff [spk] Series: Henry Stewart talks. Marketing & management collection. Contact center management Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher number: 2290 Henry Stewart Talks Publication details: London : Henry Stewart Talks, 2009 Other title: Primary constructs and fundamental misconceptions of the contact center industry as ascertained via frontline participation Online access: Click here to access online Series Availability: Items available for loan: Chinhoyi University of Technology Libraries (1). Place hold Add to cart (remove)
	9.	No cover image available Speech technologies -- recognition and analytics [electronic resource] / Jonathan Wax. by Wax, Jonathan [spk] Series: Henry Stewart talks. Marketing & management collection. Contact center management Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher number: 2237 Henry Stewart Talks Publication details: London : Henry Stewart Talks, 2009 Online access: Click here to access online Series Availability: Items available for loan: Chinhoyi University of Technology Libraries (1). Place hold Add to cart (remove)
	10.	No cover image available Delivering public service [electronic resource] : turning public service into customer service / Pauline Smith. by Smith, Pauline [spk] Series: Henry Stewart talks. Marketing & management collection. Contact center management Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher number: 1905 Henry Stewart Talks Publication details: London : Henry Stewart Talks, 2009 Other title: Delivering public services Online access: Click here to access online Series Availability: Items available for loan: Chinhoyi University of Technology Libraries (1). Place hold Add to cart (remove)
	11.	No cover image available Wellbeing [electronic resource] / Maria Bourke. by Bourke, Maria [spk] Series: Henry Stewart talks. Marketing & management collection. Contact center management Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher number: 2067 Henry Stewart Talks Publication details: London : Henry Stewart Talks, 2009 Online access: Click here to access online Series Availability: Items available for loan: Chinhoyi University of Technology Libraries (1). Place hold Add to cart (remove)
	12.	No cover image available Contact center technology [electronic resource] / Bill Durr. by Durr, William [spk] Series: Henry Stewart talks. Marketing & management collection. Contact center management Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher number: 1903 Henry Stewart Talks Publication details: London : Henry Stewart Talks, 2009 Online access: Click here to access online Series Availability: Items available for loan: Chinhoyi University of Technology Libraries (1). Place hold Add to cart (remove)
	13.	No cover image available From agent to expert [electronic resource] / Jo Cheesman. by Cheesman, Jo [spk] Series: Henry Stewart talks. Marketing & management collection. Contact center management Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher number: 1904 Henry Stewart Talks Publication details: London : Henry Stewart Talks, 2009 Online access: Click here to access online Series Availability: Items available for loan: Chinhoyi University of Technology Libraries (1). Place hold Add to cart (remove)
	14.	No cover image available The human side of contact centers [electronic resource] : work design and human resource practices / David Holman. by Holman, David (David J.) [spk] Series: Henry Stewart talks. Marketing & management collection. Contact center management Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher number: 1932 Henry Stewart Talks Publication details: London : Henry Stewart Talks, 2009 Online access: Click here to access online Series Availability: Items available for loan: Chinhoyi University of Technology Libraries (1). Place hold Add to cart (remove)
	15.	No cover image available Systems thinking for service centers [electronic resource] / John Seddon. by Seddon, John [spk] Series: Henry Stewart talks. Marketing & management collection. Contact center management Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher number: 1970 Henry Stewart Talks Publication details: London : Henry Stewart Talks, 2009 Online access: Click here to access online Series Availability: Items available for loan: Chinhoyi University of Technology Libraries (1). Place hold Add to cart (remove)
	16.	No cover image available Harnessing energy [electronic resource] / Fiona Cameron. by Cameron, Fiona [spk] Series: Henry Stewart talks. Marketing & management collection. Contact center management Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher number: 2409 Henry Stewart Talks Publication details: London : Henry Stewart Talks, 2009 Online access: Click here to access online Series Availability: Items available for loan: Chinhoyi University of Technology Libraries (1). Place hold Add to cart (remove)
	17.	No cover image available Plan & deliver [electronic resource] / Steve Pink. by Pink, Steve [spk] Series: Henry Stewart talks. Marketing & management collection. Contact center management Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher number: 2497 Henry Stewart Talks Publication details: London : Henry Stewart Talks, 2009 Other title: Plan and deliver Online access: Click here to access online Series Availability: Items available for loan: Chinhoyi University of Technology Libraries (1). Place hold Add to cart (remove)
	18.	No cover image available SMS: customer leading or customer led? [electronic resource] / Amanda Crank. by Crank, Amanda [spk] Series: Henry Stewart talks. Marketing & management collection. Contact center management Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher number: 2511 Henry Stewart Talks Publication details: London : Henry Stewart Talks, 2009 Online access: Click here to access online Series Availability: Items available for loan: Chinhoyi University of Technology Libraries (1). Place hold Add to cart (remove)
	19.	No cover image available Performance management -- an art and a science [electronic resource] / Steve Shellabear. by Shellabear, Steve [spk] Series: Henry Stewart talks. Marketing & management collection. Contact center management Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher number: 2557 Henry Stewart Talks Publication details: London : Henry Stewart Talks, 2009 Online access: Click here to access online Series Availability: Items available for loan: Chinhoyi University of Technology Libraries (1). Place hold Add to cart (remove)
	20.	No cover image available Understanding the generation gap [electronic resource] / Graeme Codrington. by Codrington, Graeme [spk] Series: Henry Stewart talks. Marketing & management collection. Contact center management Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher number: 2399 Henry Stewart Talks Publication details: London : Henry Stewart Talks, 2009 Online access: Click here to access online Series Availability: Items available for loan: Chinhoyi University of Technology Libraries (1). Place hold Add to cart (remove)

Refine your search

Availability

Authors

Item types

Series

Topics

Your search returned 23 results.